Privacy Policy

This website is operated by Owen's Removals Pty Ltd, trading as Best Removalists Newcastle. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This page explains what this website actually collects, which is not much.

What we collect

We only collect the details you choose to give us through the forms on this site:

• The contact and enquiry forms (on the contact page and at the foot of most pages): your name, phone number, and anything else you fill in, such as email, address, moving date, bedrooms, property type, the service you need and your message.
• The quote request form: your name, email and phone number, your pickup and delivery dates and addresses, and the details of your move, including access, heavy items and the room-by-room inventory you enter.
• The booking form on the pricing page: the same contact details plus the crew size you want, truck parking, and how easy the property is to get into.

We ask for these details for one reason: so we can respond to your enquiry and prepare an accurate quote for your move. If you would rather not use a form, you can call us on 02 4058 5810 or email info@bestremovalistsnewcastle.com.au instead.

Where your enquiry goes

What you submit is passed straight to our team so we can get back to you about your move. We use it to answer your enquiry, prepare your quote and arrange your booking. We do not sell your details, add you to marketing lists or share them with anyone beyond what is needed to respond to you and deliver the service you have asked about.

How we deal with spam

The forms include a hidden field that only automated bots fill in, which lets us discard bot submissions. The site may also use Cloudflare Turnstile, a spam check that usually runs silently and occasionally shows a checkbox to tick. Turnstile is a Cloudflare service and has its own privacy policy.

Cookies, tracking and analytics

This website does not set cookies for visitors, and does not run advertising trackers or any third-party analytics scripts. There is no newsletter signup and no marketing database behind this site.

We do count page views. When a page loads, our own server records the page's address, which site (if any) sent you here, your country, whether you're on a phone, tablet or computer, and whether the visit looks like an automated crawler. That count happens on the server, places nothing in your browser, is not shared with any advertising or analytics company, and does not store your IP address or anything that identifies you. The one cookie exception: when we sign in to manage the site through our own dashboard link, a small first-party cookie marks that browser so our own visits are left out of the page-view count. It is never set for anyone else.

One thing to know about the phone buttons: when you tap a phone number to call us, our call system notes that a call was started, carrying the name of this site and a timestamp so we can be ready when we answer. No audio and nothing else about you or your number travels with it.

Links to other websites

Pages on this site link to outside services such as our Facebook, Instagram and LinkedIn pages and Google Maps. Those services have their own privacy policies, and what you do there is governed by them, not by this page.

Asking about your information

You are welcome to ask what details we hold from your enquiry, ask us to correct them, or ask us to delete them. Contact us and we will sort it out:

• Phone: 02 4058 5810
• Email: info@bestremovalistsnewcastle.com.au
• Post: Newcastle NSW 2300

If we ever change how this website handles your information, we will update this page.